Privacy Policy

Effective Date: 01/01/2024

1. Introduction

Welcome to Hoodo International Private Limited. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our vacation rental services in India.
By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

Personal Identification Information: Name, contact details (email, phone number), and government-issued ID (Aadhar, Passport, or PAN) for verification purposes.
Booking Information: Rental details, check-in/check-out dates, and special requests.
Payment Information: Credit/debit card details, UPI ID, and other payment details necessary for transaction processing.
Communication Data: Emails, messages, and customer service inquiries.
Technical Data: IP address, browser type, device information, and website usage statistics through cookies and analytics tools.

3. How We Use Your Information

We use your information for the following purposes:

To process and manage your reservations.
To verify your identity and comply with legal obligations.
To improve our services and enhance your experience.
To process payments and issue invoices.
To send booking confirmations, updates, and promotional offers (with your consent).
To respond to customer service inquiries and complaints.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Payment processors, property managers, customer support providers, and IT service providers.
Legal Authorities: When required by law, such as for identity verification, fraud prevention, or government regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by applicable laws.

7. Your Rights

You have the following rights regarding your personal information:

Access & Correction: Request access to or correction of your data.
Data Deletion: Request deletion of your personal data, subject to legal obligations.
Marketing Preferences: Opt-out of receiving promotional communications.
Complaints: File a complaint with the relevant data protection authority.
To exercise your rights, contact us at stay@hoodostays.com.

8. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Hoodo International Private Limited
Contact Person: Thilip Kumar NC
Email: thilip@hoodostays.com

This Privacy Policy ensures compliance with Indian data protection laws, including the Information Technology Act, 2000, and its associated rules.